Refund policy

Return and Refund Policy

All purchases made with us are final. We do not offer returns, exchanges, or refunds under normal circumstances. 

For in-store purchases, every item is carefully inspected and handed over in good condition at the time of billing. Once a product is sold, we are unable to take responsibility for any damage, as we cannot verify the conditions under which it has been used or handled thereafter. 

In the unlikely event that you receive a damaged or incorrect item; an unboxing video is mandatory for us to review your concern. Without this, we will not be able to proceed with any claims. The video must: 
• Clearly show the sealed parcel from all sides before opening (360° view)
• Capture the unboxing process in one continuous recording
• Have no cuts, edits, or interruptions 

Any concern must be reported within 48 hours of receiving your order. Requests raised beyond this timeframe will not be considered. 

If your request is approved, the product must be returned in its original condition, unused, and with all original packaging intact. Once the returned item is received and verified, any applicable refund will be processed within three working days. 

Please note, we do not accept returns for change of mind, dissatisfaction with size or color, or damages caused by wear and tear, improper care, misuse, or accidental handling after delivery. Returns will only be considered if the item received is damaged (with valid proof) or different from what was originally ordered. 

For any assistance or clarification, our team is always here to help.