Shipping policy
Shipping Policy
We offer two courier options at checkout: DTDC and India Post.
Processing & Delivery: Orders are processed within 3 working days.
Estimated delivery timelines:
• Within Kerala: up to 5 working days
• Outside Kerala: 3–10 working days
Once dispatched, tracking details will be shared via email.
Delivery Responsibility: We request you to monitor your shipment using the tracking link provided and remain available to receive delivery. Timely acceptance ensures a smooth experience.
Address Details: Kindly ensure your shipping information is complete and accurate, including phone number, PIN code, and a clear landmark. We are unable to take responsibility for delays or returns caused by incorrect details.
Returns in Transit: If an order is returned due to unsuccessful delivery, a reshipping fee of ₹49 will apply.
Order Finality: All orders are processed promptly. Once placed, they cannot be modified. We recommend reviewing your details carefully before confirming.
Shipping Partners: We work with trusted third-party courier services. Once your order leaves our Kozhikode facility, our support is limited to tracking assistance.
• DTDC: A reliable option with detailed tracking and support.
• India Post: A more economical choice. Shipments made via India Post are the customer’s responsibility once dispatched. Thauya is not liable for loss or non-delivery. In rare instances, parcels may be returned without a delivery attempt; reshipping charges will apply.
Additional Services:
• Store Pickup (choose at checkout): Available from our Kozhikode store
• Express Delivery (WhatsApp us at +91 77362 72601): ₹88 | Delivered within 2–5 working days
Rest assured that our team is on hand to help and you may feel free to contact us for further queries at any point.
Delivery Guidelines
• Please ensure your address and contact number are accurate at checkout.
• Stay available after dispatch, as the delivery partner may contact you.
• Orders returned due to incorrect details or missed delivery will require additional shipping charges for re-dispatch.
• Deliveries to North, West, and East India may take slightly longer, as all orders ship from Kerala.
• Delays may occasionally occur due to external factors such as weather, holidays, technical issues or remote locations.
International Orders
All international shipments are fulfilled via India Post. To place an international order or receive further assistance, connect with us on WhatsApp (+91 77362 72601). Please note that international deliveries may incur additional service charges, depending on the destination country and the total weight of the parcel.